GLAM Salon & Boutique Info
Amenities
Accessibility
-
Wheelchair accessible entrance
-
Wheelchair accessible parking lot
Amenities
-
Restroom
Planning
-
Appointments recommended
Best PlaceJuice Reviews
I brung my son to get services.I could have took him to a family member that is experiencd with short hair. My son is growing hair for the first time & I decided on a professional to give my son braids or twists. The owner reccomended her auntie. She said she just left but she agreed to come braid his hair for an extra fee of 25$ on top of the 50$ to put six or seven braids in his hair. I told her 50 was steep enough so that was my limit. She agreed to braid it. The hair appeared nice & neat but as soon as we left my son was crying, and complaining of a headache. The stylist had braided it way too tight. I tried everything to provide comfort to him & it resulted in me taking it down. I called the owner the next day. I told her our experience & proceeded in suggesting half my money back or a free or very discounted next service. She assured me her auntie will call me back & its March 12 2021 today & we last spoke December 31 2020. All I intended on doing is support a black business and make my son happy. The next time ill pay a family member 20$ and it will look & feel 80x better. They did not care about my son experience at all.
I absolutely LOVE this boutique, the owner is the most cutest and sweetest person ever. I have been coming to Glam since the first day they open and have never stop going. The Owner has great style which is reflected in the beautiful clothes she has in the boutique, and how she piece outfits together for each occasion. This place is amazing check her out on Instagram @216glam, and if your ever in the neighborhood make sure you check it out, you won't regret it!!!!
I love my hair style they made you feel at home, and gave great advice in how to take care of my unit and natural hair, very professional and polite ???? they care about there customers and anyone who walks in, will be going back.
Natosha is great at sew ins! I travel an hour for her services because she’s fast and her results are bomb and last a long time because the foundation is solid! The girls at the desk always make you feel beautiful when you come up to pay also!
Drove a hour, and Shazii was EXCELLENT!! Other shop employees were friendly and vibe was cool. It’s literally a one stop shop cloths,hair,makeup,nails! I was impressed! Super easy to find right off highway, clean beautiful shop! Will return for sure
I absolutely love this place! Great customer service! Affordable pricing and clothes fit great. Can get a cute outfit and your hair/nails done at one stop! I definitely recommended this place to others.
I made an appointment to have my hair braided. I brought along a picture as I always do so that the stylist can see exactly what I wanted. After I asked the stylist if she could add more braids in the back of my head instead of the two that were on the picture. That's when the stylist Tosha informed me that her hands were hurting. Had she informed me of this when she texted me that she was running behind, I would have asked her did she want to reschedule for another day or can she recommend another stylist. The style didn't last two days the hair was unraveling from the braiding hair. I text her to see if she could help me out by rebraiding the hair and I texted her phone she didn't reply. I called the shop and asked to speak to the owner or who ever was in charge. A lady identified herself as the owner and I explained the situation to her. I was told that I would receive a call back, I haven't received a call. I would have even paid for any extra work I just wanted my hair to look nice. We as the client pay good money to have our hair look nice, if the stylist can't do the style correctly it's only right to inform us and we can take our business elsewhere. I will never go to Tosha again her work speaks volumes about her.
This boutique is exactly what we needed in cleveland, I always fall in love with new pieces everytime I visit. Everything is so chic even the Store is pink! ???? Also the owner is very interactive, good customer service. I recommend to everyone in/visiting the area!
Quick Facts About GLAM Salon & Boutique
GLAM Salon & Boutique has a number of strengths that make it a popular choice among customers. The owner, as described by one comment, is described as cute and sweet, creating a welcoming and friendly atmosphere for patrons. The boutique offers a wide range of stylish clothes and accessories, with the owner's great sense of style reflected in the selection. The shop is described as clean and beautiful, making it an attractive place for customers to visit. Additionally, the salon offers a variety of services, including hair, makeup, and nails, making it a convenient one-stop shop for all beauty needs.
Many customers express their satisfaction with the services provided at GLAM Salon & Boutique. One customer comments on the great advice given on how to take care of their hair and unit, indicating that the stylists are knowledgeable and provide valuable information to customers. Another customer praises Natosha's skills in sew-ins, saying that they are willing to travel an hour for her services because of the impressive results and solid foundations provided. The friendly and polite nature of the employees is commended, with the girls at the desk making customers feel beautiful and valued.
The boutique also receives positive feedback regarding its customer service and affordability. Customers appreciate the great customer service provided, as well as the affordable pricing. The clothes are described as fitting great, indicating that there is a wide range of sizes available to cater to different customers. The convenience of being able to get both clothes and beauty services in one place is also appreciated, making it a convenient option for customers.
However, there are also some weaknesses that have been highlighted by customers. One customer had a negative experience with a stylist who braided their son's hair too tightly, causing discomfort and headaches. Despite reaching out to the owner, they did not receive a resolution or acknowledgement of their concerns. This indicates that the salon may not prioritize customer experiences and may not address issues promptly or effectively.
Another customer had a disappointing experience with a stylist named Tosha, who did not inform them of her hand pain before starting the appointment. The stylist's work did not meet the customer's expectations, with the style lasting only two days before unraveling. Despite requesting help from the stylist and contacting the salon, the customer did not receive a response or resolution. This indicates a lack of professionalism and commitment to customer satisfaction from Tosha and potentially the salon as well.
It is important for GLAM Salon & Boutique to address these weaknesses in order to maintain and improve customer satisfaction. Promptly addressing customer complaints and providing solutions or compensation when necessary would improve the overall customer experience. Additionally, ensuring that all stylists communicate any issues or limitations before starting an appointment would help manage customer expectations and avoid disappointments. Training and supervision of stylists could also be improved to ensure consistent quality and customer satisfaction across the salon. By addressing these weaknesses, GLAM Salon & Boutique can strengthen its reputation and continue to attract and retain customers.
Today
Opening Hours
| Monday | - |
|---|---|
| Tuesday | - |
| Wednesday | - |
| Thursday | - |
| Friday | - |
| Saturday | - |
| Sunday | Closed |
How to go there
Location
Places
